AIR CONDITIONERS
The air conditioners have been pre-set to a comfortable temperature. Overhead fans in the rooms can be used as an alternative.

CAMERA HIRE
Guests at Jaci’s are able to make use of the lodge cameras. Our camera kit includes Canon 7Dii’s with 100-400mm lenses and Gimpro game viewer mounts and can be rented at a cost of R1250.00 per camera per day, which consists of an evening and a morning drive.
Subject to availability.

CHECK-IN & CHECK-OUT TIMES
Check-in time is from 3pm.
On the morning of your departure, we request your suite to be vacated before 10:00am.
If you are flying out, please feel free to use the Main Lodge areas until your departure time from the lodge.

CELL PHONES & INTERNET
We have limited cell phone coverage and kindly request that you refrain from using cell phones on game drives. You can access Wi-Fi in the Main Lodge areas, Nare, Safari and Starbed Suites, Jaci’s House and the lodge viewing deck areas. Please note however that our Wi-Fi is limited and is not designed for downloading movies or games.

GAME DRIVES
Your guide will give you a safety briefing before departing for an activity. Whilst out on drive, please do not stand up without consent from your guide. Look out for overhanging branches and be aware when going over uneven terrain. Please wait for the guide to check the safety of areas before disembarking from the vehicle.

LAUNDRY
We offer a laundry service that is charged directly to your room account. Items are charged individually. Should you wish to have any laundry done during your stay, request a laundry basket / bag to be provided and fill in the laundry list. Please leave your items in the laundry basket / bag with your list, before departing on the morning game drive. No brassieres, panties, handkerchiefs or underpants will be washed by the laundry department due to their delicacy. We have provided some detergent in your room should you wish to hand wash these items.

MADIKWE GUEST CONSERVATION CONTRIBUTION
Through the implementation of the mandatory Madikwe Guest Conservation Contribution, every visitor has the opportunity to protect our endangered animals. All funds go directly to the Madikwe Concessionaires Forum for its anti-poaching initiatives within the reserve.

MEDICAL ASSISTANCE
Should you require medical assistance of any kind, please contact a member of our management team or your field guide without delay.

PERSONAL SAFETY
Our lodge is situated in a natural game reserve and as a result, animals do move through the camp. Please do not feed any animals as they could potentially become dangerous. Please do not walk outside of the demarcated perimeter of the camp without the assistance of a Jaci’s Lodges field guide.

RIVER PATH
The river path is open to guests during daylight hours only (sunrise to sunset) Please note that the river is fenced off with an electric fence. Anyone who goes down to the river, does so at their own risk.
Children are to be accompanied by an adult at all times.

SAFARI WALKS
We have guided safari walks on offer, please speak to a manager with regards to availability.Safari walks at Jaci’s are subject to the availability of our qualified, on-site trails guide and an additional cost of R600 per person. The duration of walks may vary due to number of guests, weather conditions and game drive schedules.
Children under the age of 16 are not accommodated on safari walks and guests over the age of 60 require a doctor’s note.

SEPTIC TANKS
We use septic tanks for all our bathroom waste water. Please do not discard any foreign objects in the toilets, instead make use of the brown paper bags provided.

SMOKING POLICY
Smoking in your room is not allowed. Please refrain from smoking in enclosed public areas and at the dinner table. Ashtrays can be obtained from the main lodge. Smoking is prohibited on the game drive vehicles, please ask your guide if you would like to stop for a cigarette.

STAFF GRATUITIES
Tipping is not compulsory but any gratuities that you may wish to leave for the staff will be greatly appreciated. General staff gratuities are “pooled” together and divided between back-of-house staff members equally. We request that field guides be tipped separately or personally. You may wish to follow this tipping guideline: Field Guides: R350.00 per room per day General Staff: R350.00 per room per day

SWIMMING POOLS
The pools do not all have nets covering them, therefore children are not allowed near the swimming pool areas unless supervised by an adult. There are steps and shallow areas inside of the pool, as a result diving is not permitted

WATER
In the effort to conserve water, we will only wash towels that have been left on the floor or have been placed in the laundry basket / bag. Our tap water is 100% safe to drink, we take a lot of care at our water purification plant to ensure this.

WINES
We have a wonderful selection of South African red, white and sparkling wines. Please do not hesitate to ask for a wine list and recommendations.

WOODEN DECKS & RAILINGS
Please refrain from running on the decks as they can be slippery and could cause injury. Please do not sit or hang on the railings around the lodge as well as your room, to prevent injury and damages.